Peak Claims Group, Inc., has officially implemented its custom-trained AI-powered Flood Support App across its internal teams, including Field Adjusters, QA, and Management. Developed over 24 months, the tool is designed to enhance real-time decision-making and compliance in handling National Flood Insurance Program (NFIP) flood claims.The app leverages a custom-trained AI model to assist adjusters in confidently navigating the rigorous guidelines imposed by the NFIP. It provides 24/7 scenario-based support, aiming to reduce documentation errors, improve file accuracy, and shorten claim cycle times.Handling flood claims under the NFIP presents significant challenges. Requirements include timely, complete, and policy-compliant Proof of Loss submissions, precise interpretation of Flood Insurance Policy language, and navigation of nuanced ICC (Increased Cost of Compliance) and building code provisions. Additionally, private insurers administering these policies must adhere to federal FEMA time standards, placing a substantial compliance burden on adjusters. FEMA has previously identified quality control failures and documentation inconsistencies in catastrophe reviews, issues the Flood Support App was developed to mitigate proactively.The Flood Support App provides Peak Claims Group’s internal teams with instant access to guidance on Proof of Loss and policy interpretations, ensuring adherence to the NFIP Claims Manual. It also offers step-by-step workflows for Loss Avoidance Measures and ICC provisions, real-time insight into advance payment thresholds and documentation requirements, and QA checklists integrated with FEMA’s RCQC (Quality Control Review and Compliance) and Operation Review standards to reduce audit flags.Justin Cook, COO at Peak Claims Group, stated, “Our team spent two years training this model on real NFIP scenarios, with input from experienced federal and private-sector professionals. It’s a behind-the-scenes tool that sharpens our execution, minimizes human error, and ultimately leads to a better experience for policy holders.”By providing field adjusters and QA reviewers with direct access to expert-level decision support, the app aims to improve file turnaround and reduce the need for rework and supplemental claims. This results in consistent compliance with SFIP (Standard Flood Insurance Policy) regulations and NFIP published guidance, fostering improved trust with carrier partners and fewer escalations.While the Flood Support App was developed for Peak Claims Group’s internal use, the company is open to discussions with IA firm peers, insurers, and industry partners interested in learning more about its functionality.