Zego, an insurtech company focused on flexible, data-driven motor insurance policies, has renewed its partnership with Clearspeed, a global leader in voice-based risk assessment technology, to enhance its claims management, expedite low-risk claims, and strengthen fraud prevention efforts across its motor insurance offerings.
Under the renewed agreement, Clearspeed’s solution is fully integrated into Zego’s motor claims process. Upon reporting a claim, customers respond to a brief series of automated yes/no questions. Clearspeed’s technology then analyzes vocal cues to determine risk levels, allowing Zego to rapidly process low-risk cases while flagging potentially fraudulent claims for further investigation. This integration has resulted in reduced manual administration, streamlined claim handling, and improved operational efficiency.
The collaboration has also bolstered proactive fraud detection, identifying suspicious activity and mitigating the operations of organized fraud rings. Tangible outcomes include a tenfold increase in claim abandonments linked to suspicious activity and average fraud savings of £550 per claim, alongside a more efficient allocation of adjusters’ time.
Clearspeed’s voice analytics technology consistently delivers measurable value across the industry, reporting a 30X return on investment, a 40% increase in immediate settlements, a 50% reduction in claims handling time, a 36% rise in preventative fraud savings, and high customer satisfaction.
Ian Kershaw, VP of customer service, claims, and fraud at Zego, stated, “We are delighted to continue our partnership with Clearspeed. We’re able to fast-track low-risk claims, streamline the time to payment for our customers, and focus our adjusters on those that need more attention. We’re driving internal efficiency and delivering a better customer experience, while still effectively mitigating fraud – allowing us to price competitively as well.”
Manjit Rana, EVP of insurance at Clearspeed, added, “Zego has built its reputation on innovation and customer focus, and we are proud to support them in setting a new standard for insurance in the UK market. This renewal isn’t just about claims – it’s about being smarter together. By combining our technologies, we’re delivering operational efficiency, reducing fraud, and helping customers get back on the road faster. It’s proof that insurance innovation can raise the bar for insurers and the insured.”
