A new study by EliseAI reveals that artificial intelligence has reached critical mass within multifamily property management, with the majority of surveyed operators either implementing or planning AI deployment. Early adopters are already experiencing significant competitive advantages across key performance metrics, underscoring AI’s rapid transition from an emerging technology to an industry necessity.\n\n”The 2025 State of AI in Multifamily” report, which surveyed 280 executives at companies with 200 or more employees, highlights widespread AI integration. The research indicates that 77% of operators currently utilizing AI report moderate to significant reductions in operating expenses. Furthermore, 85% have observed measurable improvements in lead-to-lease conversion rates. A striking finding shows that 78% of respondents acknowledge losing new business opportunities to competitors leveraging AI solutions.\n\nJacob Kosior, VP of Client Strategy at EliseAI, commented on this trend, stating, “AI in multifamily has crossed the chasm from early adopter curiosity to mainstream necessity in just 24 months. The data shows we’re heading toward a 75/25 split by 2026—three-quarters of the industry will be fully automated, while the remaining quarter risks falling further behind.”\n\nKey findings from the survey illustrate several shifts in the industry: Widespread adoption is evident, with 68% of companies integrating AI into existing business systems, and 86% simultaneously running multiple AI pilots. Immediate return on investment (ROI) is reported by 85% of adopters, who cite moderate to significantly improved lead-to-lease conversion rates.\n\nResident satisfaction has also seen a surge, with 85% of AI adopters reporting improved scores, alongside faster maintenance resolution (76%) and improved renewal rates (77%). Investment acceleration is a clear trend, as 71% of respondents are increasing AI investment year-over-year, and 70% are allocating significant dedicated budgets to these initiatives. The workforce is also evolving, with 82% of executives expecting AI to replace several traditional roles by 2026, while 60% have already established dedicated AI positions.\n\nThe report identifies a growing competitive divide, with 67% of surveyed executives believing that early AI adopters will maintain a permanent competitive advantage. This concern is supported by data indicating that 72% worry slow AI adoption could negatively impact Net Operating Income (NOI) within two years.\n\nEliseAI, the New York-based company behind the research, focuses on transforming complex healthcare and housing systems. By deeply integrating into workflows, EliseAI automates operations, enhancing efficiency and reducing costs. Its platform assists property managers with leasing, maintenance, and resident engagement, aiming to replace fragmented tools with a single, integrated system that reduces manual work and improves accessibility. EliseAI maintains teams in New York, San Francisco, Boston, and Chicago.\n\nThe full report, “The 2025 State of AI in Multifamily,” will be available for download on October 8 at www.eliseai.com/resources/the-state-of-ai-in-multifamily.