Homebase Federal Credit Union (Homebase FCU) has launched a new digital banking platform, powered by Mahalo Banking, in conjunction with a core system conversion to Corelation KeyStone.
The rollout marks one of the credit union’s most substantial technology initiatives to date, aiming to provide members with an enhanced, secure, and accessible digital banking experience.
The implementation included the simultaneous launch of online banking and online account applications. Mahalo Banking provided support throughout the process to minimize disruption for members and staff.
Clint Summers, CEO of Homebase FCU, stated, “Mahalo’s team listened to our needs, addressed challenges, and created clear pathways to solutions, ensuring a smooth and well-supported transition. They met every commitment and delivered on time and on budget.”
With Mahalo’s platform fully integrated into its KeyStone core system, Homebase FCU gains real-time visibility into member activity. This integration is designed to enable faster troubleshooting, reduce response times, and improve overall operational efficiency.
Members are expected to benefit from faster navigation, an intuitive interface, and secure self-service tools for managing finances. According to the credit union, member feedback since the launch has been positive, highlighting the platform’s clarity, speed, and convenience. Enhanced enrollment processes and advanced security measures have reportedly reduced fraud while maintaining a frictionless user experience.
Mr. Summers added, “Partnering with Mahalo has been a positive and impactful decision for our credit union. The platform not only strengthens our ability to serve members efficiently but also ensures a secure and user-friendly banking experience for years to come.”
Denny Howell, COO of Mahalo Banking, commented, “Our partnership with Homebase FCU demonstrates how a well-executed implementation can drive both operational efficiency and member satisfaction. Launching online banking and account opening alongside a core conversion is no small feat, but Homebase approached it with a clear vision and commitment to our collaboration. Our shared focus on delivering a truly member-centric experience enabled us to deliver a digital banking environment that is faster, easier to navigate, and more secure for their members.”
Homebase Federal Credit Union, headquartered in Prince George, Virginia, is a community-chartered credit union established in 1952. It provides financial services including checking accounts, savings options, IRAs, mortgages, and various loan products to its 15,800 members. Membership is open to individuals in specific localities within Virginia, including Amelia, Charles City, Chesterfield, Colonial Heights, Dinwiddie, Goochland, Hanover, Henrico, Hopewell, King and Queen, King William, New Kent, Nottoway, Petersburg, Powhatan, Prince George, Richmond, and Sussex. The credit union is Federally Insured by NCUA and is an Equal Housing Lender.
Mahalo Banking, based in Troy, Michigan, offers online and mobile banking solutions for credit unions. Its platform features deep integration to core processing systems, providing security and a feature set across all delivery channels. Mahalo Banking also notes its platform is designed to include comprehensive neurodiverse functionality.
