Tucoemas Federal Credit Union has selected Carefull, a financial safety platform designed to protect older adults and their families from fraud and financial mistakes, as its new partner for member protection services.
The collaboration aims to extend Tucoemas’ mission of “Rising Together, Anything is Possible” by providing its older members and their caregivers with tools and defenses against rising elder exploitation threats. Brice Yocum, CEO of Tucoemas Federal Credit Union, stated, “The fastest-growing population in California is adults over 65, and with that comes a responsibility to protect the people who helped build our credit union and our community.” He emphasized that the partnership offers an “additional layer of protection for our PrimeTimers and their families, giving them peace of mind as financial scams become more frequent and sophisticated.”
Carefull’s platform utilizes AI to monitor for suspicious transactions, credit activity, and unusual behavioral patterns. It aims to detect threats early and provide members and their designated trusted contacts with actionable steps to prevent financial harm. In addition to fraud and scam detection, the service provides Tucoemas members access to a secure document and password vault, scam analysis for suspicious messages, and a library of fraud prevention and financial caregiving resources. These services are backed by $1 million in identity theft insurance.
The partnership complements Tucoemas’ existing PrimeTimers program, which is a financial wellness and outreach initiative for older adults. This program includes fraud education, in-person seminars, newsletters, and direct communication. Carefull enhances these efforts by delivering ongoing, real-time protection and integrating family members into the prevention process. Yocum noted, “Whether it’s romance scams, identity theft, or family members concerned about a loved one, Carefull gives us a scalable way to support our members and their caregivers before financial harm occurs.”
Tucoemas Federal Credit Union, which has served Tulare County for over 75 years, views the Carefull partnership as part of its broader community-focused approach to member service. The credit union also offers programs such as Pathways, focusing on personalized financial coaching and education, and has more than 50 team members certified as financial counselors. Carefull’s system supports this approach by delivering alerts with self-resolution pathways, education, and resources.
Todd Rovak, Co-Founder of Carefull, commented, “Protecting older adults requires more than just reacting to scams—it takes proactive education and community partnership.” He added, “Tucoemas has shown true leadership in recognizing that financial security for older adults is about more than just transactions, it’s about education, community protection, and empowering families. We’re proud to partner with such a mission-driven credit union.”
Carefull is a financial safety platform developed to address the specific needs of aging adults and their families in preventing elder fraud, scams, and financial errors. Tucoemas Federal Credit Union operates five branches in Tulare County, California, providing various financial products and services, including checking and savings accounts, consumer loans, and financial education.
