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North Coast Credit Union Selects Mahalo Banking for Digital Experience Enhancement

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North Coast Credit Union (NCCU), a financial cooperative serving Washington State, has partnered with Mahalo Banking to upgrade its digital banking capabilities, aiming to deliver a more secure, accessible, and personalized experience for its members across online and mobile channels.The credit union selected Mahalo Banking’s Thoughtful Banking® solution to enhance existing functionalities tailored to daily member needs and to support future growth. This decision was based on Mahalo’s intuitive interface, comprehensive feature set, and its understanding of the specific requirements of credit unions.According to A.C. Griffith, CEO of North Coast Credit Union, the deep integration with the Corelation Keystone core platform was a significant factor in their choice, enabling a more unified experience between their core system and digital channels. This collaboration is expected to provide members with advanced tools for financial management while optimizing internal staff workflow processes.Mahalo Banking’s platform offers a flexible infrastructure designed for usability, customization, and member security. Key features include neurodiverse functionality, built-in Credential Assurance Technology (CAT) for fraud protection, and an inclusive design, which supports credit unions in serving diverse member communities.Denny Howell, COO of Mahalo Banking, stated that North Coast Credit Union shares Mahalo’s commitment to relationship-driven service and forward-thinking innovation. He added that Mahalo is proud to support North Coast’s digital transformation efforts, providing tools that foster stronger member connections with a member-centric approach at the forefront.North Coast Credit Union is a not-for-profit financial cooperative established in 1939, originally as the City of Bellingham Employees Credit Union. Owned by its members, NCCU is committed to the financial well-being of communities across Washington State, where membership is open to anyone who lives, works, worships, or attends school.Mahalo Banking, based in Troy, Mich., specializes in online and mobile banking solutions for credit unions. Its platform is built on an architecture that ensures deep integration with core processing systems, offering security and a robust feature set for an omni-channel experience. The company highlights its platform as the first and only online banking solution to fully integrate comprehensive neurodiverse functionality.

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