Sprout.ai, an insurance automation technology provider, has expanded its partnership with global insurer MetLife to enhance claims automation and elevate the customer experience across multiple territories in the US, Asia, and Latin America. This collaboration aims to improve the accuracy and speed of claims processing, building on previous successes. Sprout.ai’s purpose-built AI technology integrates with existing insurer systems to facilitate swift and fair automated claims decisions. The company emphasizes that its AI capabilities are designed to complement human expertise, enhancing human judgment, empathy, and experience in the claims decision-making process. The broadened partnership follows an initial successful deployment in Latin America. In this region, the solution demonstrated measurable improvements in claims turnaround times, accuracy, and customer satisfaction, according to both companies. Roi Amir, CEO of Sprout.ai, stated, “This partnership illustrates how AI can deliver meaningful change in insurance. By reducing processing times and enhancing accuracy, we are assisting MetLife in elevating customer expectations for their claims experience, delivering speed and empathy at scale.” Venkata Natarajan, MetLife U.S. Chief Information Officer, commented, “Our partnership with Sprout.ai serves as another example of MetLife’s commitment to innovating with high-tech solutions to address real customer needs.” This partnership aligns with MetLife’s broader initiative to modernize its global claims operations. Additional rollouts of the solution are anticipated across the US, Asia, and Latin American regions. Sprout.ai is an award-winning technology company known for transforming insurance claims for global Tier 1 insurers, including AXA and AdvanceCare. MetLife, Inc. (NYSE: MET), founded in 1868, operates in over 40 markets globally, providing insurance, annuities, employee benefits, and asset management.